VCC

Virtual call centre hires and trains only professional call centre agents in Australia.

VCC offers a comprehensive range of innovative call centre outsourcing services for your business, ranging from customer service, Telemarketing, Appointment Setting, Inbound and Outbound Services, Data Cleansing, Video/Email Marketing and all your Virtual Assistant needs. VCC Agents are fully experienced in qualifying prospects by getting through the gatekeepers and reaching the decision makers.

ASK ABOUT OUR NEW AND EXCITING VIDEO/TELESALES CAMPAIGNS LET US  BOOST YOUR SALES OR SERVICES:

TELESALES

Effective selling skills have a considerable impact on your sales results, profitability and growth. Your customers receive an exceptional sales experience as a result of our unique telesales programs, strong sales culture and attractive staff incentive programs. VCC will create a specific campaign to reach the target audience you require. Agents are briefed on scripts and how to overcome objections for that particular campaign, to get maximum results. Scripts are written to achieve the desired outcome.

  • Highly Qualified Lead Generation
  • Appointment Setting and Diary Management
  • Expert Management and Quality Control
  • Dedicated Account Managers on the phone
  • Regular Training and Role Play
  • Data Consulting and Pin Point Target Market Approach
  • Transparent Reporting

TACTICAL CAMPAIGNS

Tactical Campaigns and telemarketing are an effective means of updating your customer database, obtaining valuable market intelligence and customer feedback, and promoting your products and services. Also known as “Data Base Cleansing” VCC will update and remove any unwanted data on your Data Base.
Using our call centre to manage your Lead Generation strategy can be the engine that fuels your business with leads and revenue.

APPOINTMENT SETTING

VCC agents, with a highly effective script, will set appointments for your sales
teams, this now enables your sales teams to utilise their time in the field selling and building rapport with your clients.

CUSTOMER SERVICE CALLS

VCC have a non-intrusive approach in reaching your existing customers to inform them of new products, services, seminars or to touch base with a courtesy call.

INBOUND CALLS

VCC will take your overload calls by using the “Virtual Sales” method. Your customers will reach a highly professional Customer Service Agent who has the expertise to turn the call into a Sale.

  • Convert inbound calls from direct response TV (DRTV), mail and internet advertising into sales
  • Handle product orders
  • Process transactions via credit card and other payment methods
  • Take bookings and registrations for events

Are you tied up in meetings and your phone’s diverted to voicemail? This can be offputting to your valuable clients. Talk to us about how our Inbound service and how it can improve client relationships and enhance your business!

OUR VIRTUAL ASSISTANTS

WORD PROCESSING

We offer high quality word processing services that are suitable for most businesses such as accountants, solicitors, bankers, builders, plumbers, engineers, marketers.

Most professionals find that the on-demand nature of our service perfectly complements their varied typing requirements. For instance, a firm may use Virtual Call Centre to assist their secretaries by outsourcing transcription of court documents, meetings, interviews and correspondence.

MYOB

Our experienced bookkeepers are backed by our team of MYOB Certified Consultants. This enables our bookkeepers to provide a fast and complete package for your business.

Let Virtual Call Centre be your accounts department and give you Accounts that are managed in a systematic, efficient and timely manner to ensure you know your financial position and can meet your ATO compliance requirements all this is available at our competitive bookkeeping rates

RECEPTION

Your customer calls your dedicated line

Your friendly receptionist answers in your company name with a greeting of your choice

Receive orders and bookings

Transfer your calls

Email or SMS messages

EVENTS

Whether you have a small or large event, our experienced secretaries are committed to understanding your specific needs and ensuring your guests enjoys a professional and memorable experience. Whatever it is you need, we can do it, with flair, with care and precision at all times. Our goal is to achieve the best results for your event within your budget.

LEGAL

Our secretaries along with our legal partners compile contracts and agreements customised to your circumstances. All agreements are drafted and emailed to you in minutes. You can spend your valuable time running your business while we do the ground work. Our contracts and agreements are drafted by leading Australian legal professionals, which ensures the professional quality of our contracts and agreement.

Word Processing

Transcription

Dictation

Touch typing

Letters

Memos

Newsletters

Reports

Minutes

Manuals

Formatting

Proofreading

Marketing materials

Mail merge and mail outs.

Adhering to All Privacy Act and Do Not Call Register at all times.